---
title: Disability claims | Improved customer experience
description: "Do you have iA Excellence clients? If so, here’s some good news: we’ve harmonized business tracking for all clients to help you provide an improved experience.  "
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### Disability claims | Improved customer experience

 July 20, 2026

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Disability claims | Improved customer experience

0:39

 

Do you have iA Excellence clients? If so, here’s some good news: we’ve harmonized business tracking for all clients to help you provide an improved experience.  

The processing of iA Excellence claims is now integrated into Business Tracker. You can easily monitor your clients’ claims with quick, centralized access to key information:

- View the progress of claims
- Save and retrieve documents
- Be notified of claims decisions

As a result, you can spend more time doing what matters most: advising your clients.  

 Topic : [Insurance](https://iaconnected.ia.ca/tag/insurance)

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