Since August 17, clients who get lab tests as part of an application for life, critical illness or disability insurance (excluding Assure&go products) will be able to view their lab results online through the ExamOne secure portal.
How does the access to results work?
During the sample collection appointment, the examiner provides the client with a unique barcode along with an explanatory document.
- The client uses the barcode to register for the ExamOne secure portal and receives an email when their results are available.
- Results are generally available 7 to 14 days after the samples are collected.
- The client can view, download or print their results for their personal records or share them with their health care provider, if necessary.
What you need to know
- The ExamOne portal allows clients to view the results of lab tests performed as part of their insurance application.
- It does not provide an explanation of the results or any information regarding the
underwriting decision made by iA Financial Group. - For questions regarding registration or access to the portal, clients can directly contact ExamOne customer service.
How to support your clients
Your clients can now access their lab results on their own. You can advise them to:
- Keep the document and barcode provided during their sample collection appointment.
- Register for the ExamOne portal using the barcode.
- Consult their results when they become available, generally 7 to 14 days after the samples are collected.
By making it easier to access lab results, we are offering clients greater autonomy and transparency throughout their application process.
