To provide a simpler and more efficient experience, improvements have been made to the online claims forms for life and critical illness insurance.
Goals of the improvements
- Simplify the process of entering information
- Provide clearer guidance on how to answer questions
- Speed up the processing of claims
Main changes
- Questions reworded for greater clarity
- Responses structured to limit open-ended fields
- Essential information collected at the first submission
- Support and guidance
When assisting a client with their claim, encourage them to complete the form carefully. If necessary, refer them to the Customer Service team.
