iA CONNECTED

Starting September 3, certain critical illness insurance files that include rated premiums or exclusions will be processed faster thanks to the increasing automation and simplification of our underwriting process. 

A few weeks ago, we launched our campaign to promote critical illness insurance, with the goal of helping clients protect their goals, their families and their financial security while they are still in good health. Discover why our plan stands out!

Effective September 3,  2026, we are changing certain underwriting requirements to improve your clients’ experience. These changes are intended to simplify the underwriting process, reduce certain processing delays, and enable more point-of-sale decisions when the applicable criteria are met.

Good news: we’ve already done some of the work for you. As part of our critical illness insurance promotional campaign, many of you have received targeted lists in the secure messaging system in the Advisor Centre to quickly identify clients you should contact to help them protect what matters most.

Over the next few days, holders of an in-force iA Financial Group individual life insurance policy will receive an email introducing Empathy, a bereavement support service offered at no cost to eligible beneficiaries when a death claim is filed*. 

The term life insurance campaign is entering a new phase. This time, we’re setting our sights on a high-potential segment: young adults.

Do you have iA Excellence clients? If so, here’s some good news: we’ve harmonized business tracking for all clients to help you provide an improved experience.  

Certain claims require special attention. This is true in the case of an out of country claim or a claim related to medical assistance in dying.

EVO desktop was decommissioned on June 22, 2026.