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 As of April 1, 2026, the medical second opinion service offered free of charge with critical illness insurance is now provided by Novus Health, a Canadian provider specializing in medical navigation and support.

New term and whole life insurance sales are now fully integrated into the modernized experience! You can now complete more than 20 self-service transactions directly in the Advisor Centre, just like Access Life and Transition.

As of March 30, the modernized contract delivery experience will be available for new term and whole life insurance sales (already in place for Access Life and Transition).

As of March 30, 2026, there will be an updated Access Life declaration of insurability in EVO. It will include revised and simplified questions to help you determine your clients’ eligibility.

Effective March 16, 2026, we will be introducing changes to underwriting guidelines for newcomers for all insurance applications.  

To improve our clients’ experience and reduce claim processing times, we are introducing two initiatives that are simplifying our processes and enhancing our efficiency.  

The Guaranteed Insurability Rider offered in the new version of critical illness insurance, Transition 6, launched on November 24, 2025, provides even more flexibility than the Increased Benefit Rider, which was already unique in the market.

Identity verification is a key component of Canada’s anti-money laundering and anti-terrorist financing (AML/ATF) regime.