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iA Story | A human client experience

June 23, 2021

At iA Financial Group, by investing in one person at a time, we have gained the trust of our four million clients and 25,000 advisors.

Although we’re a large company, maintaining a human presence with those who trust us has always been our priority. The interests and wellbeing of each client are the foundation of every action we take.

Specifically, by focusing on a human client experience, we excel when it comes to providing a complete range of products that can be adapted to each person’s needs and offering tools that use cutting-edge technology.

In a few words, iA is a big family that takes care of its clients and that supports them when they need it the most. In 2019 alone, we settled 99% of all claims submitted.

 

Buying trends evolve, so does iA

Because our clients are our primary focus, iA constantly seeks to innovate and adapt our tools based on their needs first and foremost.

We know that our clients’ time is precious and that they want access to their information or to perform transactions, easily and quickly. That’s why we develop solutions that allow them to, for example, perform certain transactions on their mobile devices, anywhere, at any time.

That’s also why we work hard to put in place efficient tools, like EVO. Our goal is simple: to pair iA’s tools and your valuable advice to make clients’ lives easier and guarantee their financial health!

 

Written by iA

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